No-Duh Deliverables
The over-arching goal of deliverables is to get different people to talk about the same things in the same ways. You know you’ve done it well when one of your team cuts you off saying: “No duh, I got it already, geez!”
Proximity task maps
I needed a way to describe how relationships between users change as complex tasks progress.
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Interaction models
Long before we built anything, I needed to describe how users would interact with systems, data, and interfaces.
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PBS’ liquid content
It became clear during site redesign efforts that PBS needs to radically advance the way it views and manages data. These two diagrams describe the impact of content that has been freed from the structure of traditional HTML pages
