Demystifying the User Experience
Developing Web products isn't a mystic art: Doing it well requires expertise in information architecture, design and usability. In a decade of Internet work, I've managed design and information architecture resources in a variety of positions. I have also designed, facilitated and analyzed usability testing and helped lead the introduction of PBS' enterprise Web analytics package.
Some samples of my work:
Information architecture
Design
Usability
- User experience audits (see PDF)
Also:
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No-duh deliverables
The goal of these kinds of documents is to get different people to talk about the same things in the same ways. You know you've done it well when one of your team cuts you off saying: "No duh, I got it already, geez!"