Sapient

November 2007 to present

Responsible for the navigation, organization, interaction design, and business/user process engineering for Web solutions and software. Translate user needs, business objectives, and technology capabilities into user experiences for clients.

Director, User Experience

PBS

May 2005 to November 2007

Managed the design, information architecture and Web analytics resources for the Public Broadcast Service's Interactive team. Responsible for the user experience of PBS.org including the overall information design and usability of the site. Designed, facilitated and analyzed usability testing. Helped lead the introduction of PBS' enterprise Web analytics package. Led site-wide re-architecture project. Supervised five designers and a Web analyst.

Senior Information Architect/Business Process Analyst

K12 Inc.

April 2003 to May 2005

Provided a variety of services for an online education company. Projects involved strategic planning, writing, editing, design, illustration, and project management, but primary responsibilities included:

• Structuring information to satisfy the goals of specific user types
• Facilitating teams, conducting interviews, and developing requirements
• Analyzing K12 processes and presenting findings with highly visual, easily understood documentation

Director of Site Development

washingtonpost.Newsweek Interactive

July 2001 to October 2002

Initiated and managed massive effort to align the company's business and user goals:

• Enlisted and led cross-departmental teams in the formulation of strategic and tactical solutions
• Designed and managed complex processes that involved more than 150 staff members from all levels of the organization
• Researched, edited, designed, and illustrated documentation

Director of User Experience

washingtonpost.Newsweek Interactive

October 2000 to July 2001

Created a department to act as the company's user and user experience advocate (included supervising User Experience Manager):

• Designed and analyzed user testing
• Introduced information architecture and related tools and processes to company
• Designed and led user-centric process for Entertainment Guide re-launch

Design Manager/Local

washingtonpost.Newsweek Interactive

October 1999 to September 2000

Managed design resources and led product development for a local portal and an e-commerce product (included supervising two designers and a Web tech specialist).

Design Manager/Classifieds

washingtonpost.Newsweek Interactive

May 1998 to October 1999

Managed design resources for family of online classified products (included supervising a designer/programmer). Launched Web shopping product and local versions of national classified products.

Senior Producer/Design and Production

Digital City South Florida

February 1996 to May 1998

Launched and supervised design and production resources for sites running on both America Online and Web platforms (included supervising six producer/designers).

Associate Editor

XS magazine

March 1994 to February 1996

Designed, built, and launched magazine's first Web site. For the print product, designed weekly pages and provided illustrations and photo editing. As interim managing editor, assigned and edited stories and supervised copyediting.

Art Director

iCE Magazine

January 1993 to March 1994

Launched arts and entertainment magazine. Designed weekly pages and supervised production system. Recruited and supervised freelance illustrators and photographers.

Layout Editor

Sun-Sentinel newspaper

December 1988 to January 1993

Graphics Editor

The Burlington Free Press

January 1988 to December 1988

MY PRESENTATIONS AND WORKSHOPS

• The Little UX That Went a Long Way presentation at ASIS&T's IA Summit, 4/08
• Oxygen Meeting workshop at ASIS&T's IA Summit, 3/05
• Evangelism 101 presentation at ASIS&T's IA Summit, 3/05
• No-Duh Deliverables workshop, DCIA, 8/04.
• Delivering No-Duh Documentation presentation at ASIS&T's IA Summit, 2/04
• Orbiting the Giant Hairball workshop, 8/02
• Personas and Product Development workshop, 7/02
• Product Development by Holistic Design Process presentation at Studio 2001 convention, 3/01

EDUCATION

B.S. in Journalism (History minor), University of Maryland, 1987