User experience audits

As the User Experience Director for washingtonpost.com, I developed an objective user experience audit to help others in the company analyze the Web solutions of our company and the solutions of companies that wanted to partner with us.

PBS Web analytics implementation

I manage the Web analytic resources for PBS. I hired and manage PBS' first Web analyst and have been deeply involved in:

• Vendor selection
• Requirements development
• Traffic analysis
• Implementation troubleshooting
• Report process planning