The Future of UX: Designing Data Experiences

The Future of UX: Designing Data Experiences

User Focus (UXPA DC chapter), October 2014, Washington, D.C.

The future of UX is the user who begins a task on one device, continues through many more interfaces across many platforms and many more devices and completes their task with little recognition of, or interest in the complexity involved. To stay relevant in the development of digital products, we need think at a higher level than screens or sites or devices.

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High Intensity Presentation Workout

High Intensity Presentation Workout

EuroIA 2014, September, Brussels, Belgium 

The greatest solutions are worthless if you can’t effectively explain them to your stakeholders, clients and peers. When you speak in front of others, do your arguments tend to sound soft, does your content feel flabby or does your delivery seem frail? Do people think you lack conceptual vim and intellectual vigor?

Listening to somebody else’s presentation for four hours won’t make you a better presenter; it’s time to get off your ass and put the work in necessary to transform yourself into one of the greats. In this raucous workshop, you will participate in increasingly demanding challenges led by Dan Willis, co-author of Designing the Conversation and founder of the Cranky Talk Workshop for New Speakers. You will learn how to attack the weaker aspects of your presentation style, strengthen the structure of your talks and breakdown your personal bad habits.

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Doing Epic Work in Less-Than-Epic Places

Doing Epic Work in Less-Than-Epic Places

Giant Conference keynote, June 2014, Charleston, S.C.

You’re back in the office for the first time since attending the GIANT Conference. You’re overloaded with intellectual momentum, inspired by all the exciting things you heard in Charleston and the fascinating peers you talked to. You stare at your jam-packed inbox, but you can’t seem to focus on any of the messages. The silly grin that’s been stretched across your face all morning fades, your cheeks relax. And you think to yourself: Amazing people are doing amazing things ... but not here.

What you’re going to need at that moment will not come from some Tony Robbins/Dr. Phil type motivational speech. Instead, seasoned UX consultant Dan Willis will explore five specific tactics for doing epic work despite in whose offices you might be sitting as post-conference ennui crashes over you.

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Workshop: Architecting Cross-Channel Experiences

Workshop: Architecting Cross-Channel Experiences

Information Architecture Summit, March 2014, San Diego, Ca.

Mobile devices now stitch together segments of user experiences that had previously gone unconnected. People accomplish tasks with multiple devices across multiple platforms and using multiple digital and physical services. While this introduces amazing opportunities for UX professionals, the expanded scope also requires skillsets outside of traditional design teams. This workshop will define the areas of expertise required, describe the necessary tools, and explore processes teams can use to effectively map cross-channel experiences.

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How to NOT Design

How to NOT Design

Big Design Conference, Oct. 2013, Dallas, Texas

Design is not magic and it does not take place in a vacuum. Like it or not, organizations create successful user experiences, not designers. This talk will outline what an effective UX professional should be doing long before a single pixel has been designed. Participants will walk away with specific bottom-up tactics to more accurately define the organization, adjust team structure and tweak process.

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Every Channel That Rises Must Converge

MobileUX Camp DC, Sept. 2013, Washington, D.C.

Those sweet days of delusion when we could act like our users’ experiences were contained within a single interface on a single device on a single platform are over. And don’t kid yourself, we’re not going to get away much longer with the comfortable (and just as delusional) concept of “cross-channel” design. There’s only one channel, the user’s, and everything we create is just content sliding into and out of their field of vision. So how the hell do we deal with all that?

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Designing Successful Experiences for Bald Apes

Designing Successful Experiences for Bald Apes

UX Australia, Aug. 2013, Melbourne, Australia

As we squint into a bright future, let’s first glance back at the user experience industry’s well-meaning, but mostly murky past. UX’s foundation is a sordid mix of lies, shams and idiocy: We never designed experiences and things like mobile have always been adjectives, no matter how many times we sold them as nouns. Now we’re hyperventilating about designing responsively across channels, like that will change everything. We’re still talking about users and those bald apes haven’t changed in thousands of generations.

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Mapping the Unknown: Diagramming 21st Century Experiences

WebVisions, May 2011 in Portland, Ore. and UX Sketchcamp SF, May 2011 in San Francisco

Driven by a hunger for wealth and enabled by emergent technology, the Age of Exploration that started six centuries ago connected Europeans to the rest of the world's population on an unprecedented scale. It's a model that should sound familiar to us now in an age defined by the Internet and its potential for connecting anyone to everyone. Our efforts to holistically model today's user experiences are similar to 15th century mapmakers' struggles to locate newly discovered lands within a global view. The simple process flows, Visio documents and conceptual diagrams of the 20th century aren't useful when experiences transcend individual interfaces and devices.

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